- Terms and Conditions
Terms and Conditions
To Place an Order:
Call us, toll-free , or you can order online at www.3dproductscanada.com. Overseas customers can call us at 877-335-5922.We are available Monday - Friday form 8:30 am to 5:00 pm EST. You can also place your orders by fax to 905-335-1829. Customers ordering by phone, fax, or e-mail may be required to sign an order confirmation receipt before the order can be completed. We accept, Visa, Master Card, Check by Phone, and Online Checks. For your protection, personal checks and large purchases my require proof of ID. When paid by check, orders could be delayed until clearance from your financial institution.
Questions About your Order?
We are available Monday to Friday from 8:30 am - 5:00 pm EST or you can email us at firstname.lastname@example.org.
Shipping and Freight:
Your orders will be shipped via Fed Ex ground or truck by the end of the next business day. (SUBJECT TO AVAILABILITY).Overnight service and 2nd Day shipment is also available at an additional cost. Please contact us for details. Drums, specialty items and orders over 250 lbs will be shipped via LTL Carrier. All freight charges are the responsibility of the customer and will be billed on the invoice. Shipping charges are non-refundable, and it is the buyers responsibility for paying any freight charge incurred by refused shipments and unclaimed goods.
Orders that are International, over $250, or include a polisher, extractor, or other equipment, may require a signature upon delivery.
Money Back Guarantee!
If you are not 100% satisfied with any item purchased from our website, you may return it within 10 days from the date received for a full refund, (excluding accessories, equipment, aerosol, clearance items or special orders).
For in store purchases, there are no cash refunds. A credit will be applied to the customer’s account. You may use this credit to purchase other store merchandise. Previously exchanged merchandise may not be returned for a second exchange or credit.
If you want to return any merchandise or received items in error, you have to contact our customer service department for an RMA # (Return Material Authorization Number), and UPS call Tag. Returns requested after the 10 days will be subject to a 25% restocking fee. No returns after 30 days.
Some equipment such as trailers, pressure washer, extractors, and generators are covered in a Manufacturer Limited Warranty. Warranty work is not done by 3D Products Canada and must be repaired by an authorized service center. We would be happy to help you find the location nearest you.
Your transactions are completely secure.
3D Products Canada uses the latest security technology - a Digital ID and the Secure Sockets Layer (SSL) protocol. With our use of SSL, shoppers are assured that no unauthorized entity has access to their information. The powerful combination of these two technologies protects sensitive information such as an account information and credit card numbers against eavesdroppers.
We respect your privacy!
We never rent or sell our customers' data to anyone. All information held is strictly confidential.
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. All information is property of 3D Products.